D2L Support for Non-SDSU Users

Non-SDSU users (e.g., Nursing Refresher participants) access D2L via a separate login and are manually managed by their programs. They now require 2FA using an authenticator app. Common issues include Duo setup and LockDown Browser. Support Desk techs should assist these users and refer them to their program contacts when needed—do not dismiss them as “not students.”

Overview
Non-SDSU users (e.g., Nursing Refresher Course participants) use D2L for distance learning but are not provisioned through Banner and do not use SDSU Single Sign-On (SSO). Their accounts are manually created and managed by the academic programs.

Who Are These Users?

• Participants in non-credit programs:
  • Nursing Continuing Education (CNE)
  • GPIDEA
  • Pharmacy Teaching Certificate
  • Extension training
• They log in via the Non-SDSU link at https://d2l.sdstate.edu
• They are not registered students in the BOR system and do not use Self Registration

Two-Factor Authentication (2FA)

• These non-SDSU users see below prompt when logging into D2L to finish the setup. They can use Duo to scan the QR code to add their D2L’s 2FA account.

  
• 2FA is required for Non-SDSU users accessing D2L
• Any 2FA app, such as Google or MS Authenticator are allowed, but Duo is strongly recommended
  • Duo users will not be in our Duo admin portal
• Setup steps:
  1. Install an authenticator app (e.g., Duo Mobile, Google Authenticator)
  2. Scan the QR code shown during D2L login
  3. Enter the code from the app to complete setup
• Email-based 2FA may be available starting October 2025

Common Support Issues

• Duo Mobile setup
• LockDown Browser malfunctions
• Confusion about login process or account status

Support Guidance

• Do not dismiss these users by saying “You are not a student, we cannot help you”
• Instead, ask which program they are in and guide them accordingly
• Refer to program contacts if needed

Program Contacts

Program	Contact(s)	Email	Phone
Nursing CNE	Linda Lemme, Tracy Roiger	linda.lemme@sdstate.edu	(605) 688-5745
GPIDEA	Sarah Kim, Mercedes Schievelbein	sdsu.ideaprograms@sdstate.edu	(605) 688-4154
Pharmacy Teaching Certificate	Jodi Heins, Sarah Vaa	sarah.vaa@sdstate.edu	(605) 688-6197
Extension	Lindsey Gerard	lindsey.gerard@sdstate.edu	(605) 688-5195

Admin Access For the Nursing Refresher Course, D2L admin access is held by:

• Linda Lemme
• Tracy Roiger
• Julie Mendelson

They can add/remove participants and manage course access.

Best Practices for Techs

• Document the call in TDX
• Always ask which program the user is part of
• Confirm they are using the Non-SDSU login link
• Assist with Duo or other authenticator app setup
• Assist with LockDown Browser issues
• Escalate or refer to program contacts when needed