Question

How do I prevent my account from being locked out?

Answer

Account lockouts can occur after 3 incorrect login attempts. To prevent account lockouts, make sure to sign out of the following on all devices: 

Windows Computer 

• Forget all SDSU wireless networks (i.e., SDSUStudent, SDSUFacStaff, eduroam, SDSUGuest) 
• Credential Manager  
  • Search 'Credential Manager' in the Windows search bar 
  • Check both Web and Windows sections.  
  • Remove anything related to SDSU accounts (Adobe ones you can leave)  
• Remove all SDSU saved passwords from all browsers (Chrome, Firefox, Edge, etc.) 
• Check if there are any 'Work or School Accounts' connected to the computer. 
  • If there are any SDSU accounts that show up in there, remove them. 
• Sign out of Outlook. 
• Sign out of Office Products 
  • Open Word or Excel 
  • Go to 'Account' and select 'Sign Out.’ 
• Sign out of OneDrive. 
• Sign out of Box. 
• Sign out of Zoom. 
• Sign out of Adobe (if signed in with Jacks account)

Mac Computer 

• Forget all SDSU wireless networks (i.e., SDSUStudent, SDSUFacStaff, eduroam, SDSUGuest) 
• If connected via ethernet through a VOIP phone, reset the VOIP phone (hold 1-3-0 at the same time until the SDSU logo comes up) 
• Keychain 
  • Click the Magnifying Glass   
  • Type Keychain Access (or open from utilities folder)  
  • Thoroughly search through all entries and remove any related to SDSU accounts.  
• Remove all SDSU saved passwords from all browsers (Chrome, Firefox, Safari, etc.) 
• Internet Accounts 
  • Go to 'System Settings' 
  • Scroll to 'Internet Accounts' 
  • Remove any SDSU Accounts 
• Sign out of Outlook. 
• Sign out of Office Products 
  • Open Word or Excel 
  • Go to 'Account' and select 'Sign Out.’ 
• Sign out of OneDrive. 
• Sign out of Box. 
• Sign out of Zoom. 
• Sign out of Adobe (if signed in with Jacks account)

iPhone/iPad 

• Forget all SDSU wireless networks (i.e., SDSUStudent, SDSUFacStaff, eduroam, SDSUGuest) 
• Device Passwords 
  • Open Settings 
  • Scroll down to Passwords. 
  • Clear all SDSU related passwords. 
• Sign out of Outlook. 
• Sign out of OneDrive. 
• Sign out of Box. 
• Sign out of any SDSU apps (Zoom, Starship, Jackrabbit App, Wellness Center, Pulse, etc.) 

Android Phone/Tablet 

• Forget all SDSU wireless networks (i.e., SDSUStudent, SDSUFacStaff, eduroam, SDSUGuest) 
• Device Passwords 
• Sign out of Outlook. 
• Sign out of OneDrive. 
• Sign out of Box. 
• Sign out of any SDSU apps (Zoom, Starship, Jackrabbit App, Wellness Center, Pulse, etc.) 

If you've exhausted the previous steps, please contact the Support Desk for additional help at (605) 688-6776