Knowledge Base

Categories (16)

Information on Using this Site

Information on how to use this site to search the knowledge base, request service or submit a ticket.

Start of School

Helpful links for getting the semester started! Don't forget to Sign In in the top right corner to see all the articles!

Accounts and User Access

Account and password information.

New Faculty/Staff

Welcome to SDSU! This collection of articles will help get you up and running with your technology-related questions.

Computer Hardware

Purchase or repair computer hardware.


Duo two-factor authentication adds a second layer of security to your online accounts.

Network & Connectivity

Get connected with wired or wireless internet access and VPN.

Software & Applications

How-to guides for installing and troubleshooting software and applications.


Desire2Learn is SDSU's Learning Management System, which provides access to all course materials.


How-to guides for using and troubleshooting Outlook.

File Storage & Sharing

Recommended best practices for storing and sharing files.

Classroom Technology

How-to guides and troubleshooting steps for technology used for classroom presentations, conference rooms, and videoconferencing needs.

Phones & Voicemail

How-to guides on checking voicemail, dialing rules, and phone usage.


Printer setup and troubleshooting.


Fax setup and troubleshooting.

Research Cyberinfrastructure

High-Performance Computing (HPC) cluster.

Articles (1)