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Knowledge Base
Categories (16)
Information on Using this Site
Information on how to use this site to search the knowledge base, request service or submit a ticket.
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Start of School
Helpful links for getting the semester started! Don't forget to Sign In in the top right corner to see all the articles!
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Accounts and User Access
Account and password information.
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New Faculty/Staff
Welcome to SDSU! This collection of articles will help get you up and running with your technology-related questions.
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Computer Hardware
Purchase or repair computer hardware.
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Duo / Microsoft Authenticator MFA
To enhance the security of your online accounts, we use two-factor authentication (2FA). This adds an extra layer of protection by requiring a second form of verification in addition to your password.
We support the following 2FA solutions:
Duo Security – Used for most active user accounts.
Microsoft Authenticator – Used exclusively for alumni accounts.
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Network & Connectivity
Get connected with wired or wireless internet access and VPN.
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Software & Applications
How-to guides for installing and troubleshooting software and applications.
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D2L
Desire2Learn is SDSU's Learning Management System, which provides access to all course materials.
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Email
How-to guides for using and troubleshooting Outlook.
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File Storage & Sharing
Recommended best practices for storing and sharing files.
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Classroom Technology
How-to guides and troubleshooting steps for technology used for classroom presentations, conference rooms, and videoconferencing needs.
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Phones & Voicemail
How-to guides on checking voicemail, dialing rules, and phone usage.
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Printing
Printer setup and troubleshooting.
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Fax
Fax setup and troubleshooting.
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Research Cyberinfrastructure
High-Performance Computing (HPC) Documentation.
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Articles (6)
Clear Browser Cache
How to clear cache on various browsers
Finding Your Microsoft 365 License Assignments
How to check your email storage usage.
How to check your OneDrive storage usage.
How to determine the last time your password was changed in Microsoft 365.
Microsoft blocks ActiveX by default in Microsoft 365, Office 2024
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