Knowledge Base

Categories (16)

Information on Using this Site

Information on how to use this site to search the knowledge base, request service or submit a ticket.
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Start of School

Helpful links for getting the semester started! Don't forget to Sign In in the top right corner to see all the articles!
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Accounts and User Access

Account and password information.
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New Faculty/Staff

Welcome to SDSU! This collection of articles will help get you up and running with your technology-related questions.
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Computer Hardware

Purchase or repair computer hardware.
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Duo / Microsoft Authenticator MFA

To enhance the security of your online accounts, we use two-factor authentication (2FA). This adds an extra layer of protection by requiring a second form of verification in addition to your password.

We support the following 2FA solutions:

Duo Security – Used for most active user accounts.
Microsoft Authenticator – Used exclusively for alumni accounts.
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Network & Connectivity

Get connected with wired or wireless internet access and VPN.
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Software & Applications

How-to guides for installing and troubleshooting software and applications.
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D2L

Desire2Learn is SDSU's Learning Management System, which provides access to all course materials.
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Email

How-to guides for using and troubleshooting Outlook.
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File Storage & Sharing

Recommended best practices for storing and sharing files.
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Classroom Technology

How-to guides and troubleshooting steps for technology used for classroom presentations, conference rooms, and videoconferencing needs.
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Phones & Voicemail

How-to guides on checking voicemail, dialing rules, and phone usage.
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Printing

Printer setup and troubleshooting.
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Fax

Fax setup and troubleshooting.
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Research Cyberinfrastructure

High-Performance Computing (HPC) Documentation.
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Articles (6)

Clear Browser Cache

How to clear cache on various browsers

Finding Your Microsoft 365 License Assignments

How to check your email storage usage.

How to check your OneDrive storage usage.

How to determine the last time your password was changed in Microsoft 365.

Microsoft blocks ActiveX by default in Microsoft 365, Office 2024