Question
When logging into email or D2L, your account says Begin Setup. This means your account is protected by Duo. Follow the enrollment process below.
Important: If you are able to log into your email using an incognito browser window and you are not prompted to Begin Setup and/or are not asked to Enter a Passcode or Send a Push, then your account hasn’t been added to Duo yet and you will need to wait until it is added. (See article Check If You Are Enrolled in Duo)
Answer
How to Enroll in Duo through Office 365/Email
On Your Phone
- Download the Duo app on your phone in the Google Play Store (Androids) or the App Store (iPhones)
On Your Desktop/Laptop
- Sign into your email by going to https://jacksemail.sdstate.edu or Outlook.com
- Click Start Setup
- Select the type of device you are adding and click Continue
- Enter your phone number, verify the number you entered is correct by selecting the checkbox below, and click Continue
- Select which type of phone you are adding and click Continue
- On the “Install Duo” page, select I have Duo Mobile
On Your Phone
- Go into the Duo Mobile app
- Tap the “+” button at the top
- Scan the barcode on your computer screen. A green checkmark will appear over the barcode.
On Your Desktop/Laptop
- Click Continue
- On the “My Settings & Devices” page, select Automatically send this device a Duo Push next to “When I log in:” and click Continue to Login
- Select Send Me a Push
- A notification is sent to your phone
- On your phone, click on the notification and click Approve
Note: New Faculty/Staff accounts may not have Duo enabled during the first week of employment. Please wait for it to be added. You will receive communication as to when your account will be added to Duo.