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Duo
Reactivate Duo on Your New Device
Reactivate Duo on Your New Device
Tags
Duo
activate
phone
replace
replaced
mobile
two-factor
MFA
device
replacement
authenticate
Question
Your old phone that had Duo on it was lost, damaged, stolen or replaced
Answer
Go to
https://myduo.sdstate.edu
Fill in the requested fields
Copy down your bypass codes
Go to
https://outlook.live.com/owa/
or
https://jacksemail.sdstate.edu/
or
https://outlook.sdstate.edu
using the incognito/private browser mode. Sign in with your SDState email and password.
Chrome - Browse in private - Incognito
Firefox - Private Browsing
Edge - Browse InPrivate in Microsoft Edge
Safari - New Private Window
Do NOT authenticate with Duo. Instead, click on
Settings
in the top right corner of the login box, and select
My Settings & Devices
. Note: Before you can select
Settings
, you may need to click
Cancel
or
Dismiss
if it is sending you an automatic Push
Select
Enter a Passcode
and enter one of your bypass codes and click
Log In
Enter your phone number. Select the
This number already exists
checkbox.
Select the
Gear icon
and click
Activate Duo Mobile
Select what type of phone (e.g. iOS (iPhone), Android, or Windows Phone)
If you already have Duo Mobile installed, skip to step 11. If not, open app store on your device and search “Duo Mobile” to install the app.
Click
I have Duo Mobile
and open the Duo Mobile app on your phone. Scan the QR code by tapping the “
+
” in the top right corner of the app and then scan the code with your phone. Duo has been successfully added if you see the green checkmark over the QR code. Click
Continue
to finish setup.
Review your settings and devices page. You can choose your default device and what happens when you log in. “Automatically send this device a Duo Push” is the most common.
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Details
Article ID:
133135
Created
Mon 7/12/21 9:01 AM
Modified
Tue 7/30/24 1:42 PM
Related Articles (1)
Add a Secondary Device or Manage Existing Devices in Duo
If you have a device that is currently enrolled in Duo and is working, you can add a secondary Duo device or manage your existing Duo devices
Related Services / Offerings (1)
Duo
Duo Two Factor Authentication is an additional step in security that the University has implemented to help protect your account from falling into the wrong hands.
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Check out this article I found in the Client Portal knowledge base.<br /><br /><a href="https://help.sdstate.edu/TDClient/2744/Portal/KB/ArticleDet?ID=133135">https://help.sdstate.edu/TDClient/2744/Portal/KB/ArticleDet?ID=133135</a><br /><br />Reactivate Duo on Your New Device<br /><br />Your old phone that had Duo on it was lost, damaged, stolen or replaced