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This article covers how to set up MFA. Microsoft Multi-factor Authentication (MFA) creates an additional layer of security when logging into your Microsoft Office 365 account. This additional security is associated with something in your possession, such as a personal smartphone, that would be unavailable to someone who gained access to your Microsoft Office 365 account.

After a user calls in for a Microsoft Authenticator reset, these are the steps they need to take to reactive Authenticator. Article is meant for users and the Support Desk. Created by Jason Davis.

Your old phone that had Duo on it was lost, damaged, stolen or replaced