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Question
You are not sure whether your account is enrolled and protected by Duo and want to check
Answer
How to Check if Your Account is Protected by Duo MFA
🔍 Step 1: Use a Private Browsing Window
Visit https://jacksemail.sdstate.edu using a private/incognito window in your browser (links lead to instructions for opening this window):
✅ Your Account Is Enrolled in Duo If You See Any of the Following:
- You’re prompted to approve a Duo Push on your phone
- You’re asked to enter a pass code during login
- You see a message like:
“For security reasons, we require additional information to verify your account”
❌ Your Account Is Not Yet Enrolled in Duo If:
- You’re able to sign in to your email without receiving a Duo Push or being asked for a pass code
🕒 Note for New Faculty/Staff
New accounts may not have Duo enabled during the first week of employment. You’ll receive communication once your account is added to Duo.
🔗 Recommended Links
How to Enroll in Duo
Duo Mobile App Downloads
Official Duo User Guide – guide.duo.com
SDSU Email Login
SDState IT Support Center