Add a Secondary Device or Manage Existing Devices in Duo

Question

If you have a device that is currently enrolled in Duo and is working, you can add a secondary Duo device or manage your existing Duo devices.

If you do not have a device that is currently enrolled in Duo or is not working, please see the article Reactivate Duo on Your New Device

Note: You must be signed in to view the article Reactivate Duo on Your New Device. Click Sign In next to the search bar in the top right corner.

Answer

1. Go to https://outlook.sdstate.edu using the incognito/private browser mode. Sign in with your SDState email and password.
   • Chrome - Browse in private - Incognito
   • Firefox - Private Browsing
   • Edge - Browse InPrivate in Microsoft Edge
   • Safari - New Private Window
2. Do NOT authenticate with Duo. Instead, click on Settings in the top right corner of the login box, and select Add a new device. (Note: You may need to click Cancel before accessing the settings menu if your account is set up to send an automatic push.)
3. Approve the Duo Push on your phone or Enter a Passcode from the Duo Mobile App
4. You can now select the Gear icon to reactivate a device, change the device name, add another device, or configure your default device and the action Duo will take when you log in (e.g. Automatically send this device a Duo Push or Ask me to choose an Authentication method)

Note: If DUO Mobile is asking for a code to enter

1. Go to https://myduo.sdstate.edu
2. Fill in the requested fields
3. Copy down your bypass codes
4. Return to the site you were trying to log into
5. Put a checkmark next to Remember me for 30 days

Note: If Duo says “Pushed a login request to your device…” click Cancel and put a checkmark next to Remember me for 30 days and then Enter a Passcode

6. Click Enter a Passcode
7. Click Log In