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Non-SDSU users (e.g., Nursing Refresher participants) access D2L via a separate login and are manually managed by their programs. They now require 2FA using an authenticator app. Common issues include Duo setup and LockDown Browser. Support Desk techs should assist these users and refer them to their program contacts when needed—do not dismiss them as “not students.”

This article covers how to set up MFA. Microsoft Multi-factor Authentication (MFA) creates an additional layer of security when logging into your Microsoft Office 365 account. This additional security is associated with something in your possession, such as a personal smartphone, that would be unavailable to someone who gained access to your Microsoft Office 365 account.

After a user calls in for a Microsoft Authenticator reset, these are the steps they need to take to reactive Authenticator. Article is meant for users and the Support Desk. Created by Jason Davis.