Knowledge Base

Categories (16)

Information on Using this Site

Information on how to use this site to search the knowledge base, request service or submit a ticket.
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Start of School

Helpful links for getting the semester started! Don't forget to Sign In in the top right corner to see all the articles!
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Accounts and User Access

Account and password information.
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New Faculty/Staff

Welcome to SDSU! This collection of articles will help get you up and running with your technology-related questions.
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Computer Hardware

Purchase or repair computer hardware.
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Duo

Duo two-factor authentication adds a second layer of security to your online accounts.
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Network & Connectivity

Get connected with wired or wireless internet access and VPN.
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Software & Applications

How-to guides for installing and troubleshooting software and applications.
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D2L

Desire2Learn is SDSU's Learning Management System, which provides access to all course materials.
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Email

How-to guides for using and troubleshooting Outlook.
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File Storage & Sharing

Recommended best practices for storing and sharing files.
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Classroom Technology

How-to guides and troubleshooting steps for technology used for classroom presentations, conference rooms, and videoconferencing needs.
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Phones & Voicemail

How-to guides on checking voicemail, dialing rules, and phone usage.
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Printing

Printer setup and troubleshooting.
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Fax

Fax setup and troubleshooting.
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Research Cyberinfrastructure

High-Performance Computing (HPC) cluster.
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Articles (3)

Clear Browser Cache

How to clear cache on various browsers

How to check your email storage usage.

How to check your OneDrive storage usage.