Question
Your old phone used for Duo was lost, damaged, stolen or replaced and you need to activate Duo on a new phone.
Answer
- Go to https://myduo.sdstate.edu and sign-in
- Fill in the requested fields
- Record your bypass codes
- Go to any of the following sites using an Incognito/Private/InPrivate window and sign-in with your SDState email and password:
Instructions for opening Incognito/Private/InPrivate window in the most popular web browsers:
- Do NOT authenticate with Duo. Click on Other options.
Note: Before you can select Settings, you may need to click Cancel, Dismiss or Other options if it is sending you an automatic Push.
- Select Manage Devices
- Select Bypass code, enter one of your bypass codes and click Verify
- Select I have a new phone
- Select Get Started
- Select Next and leave the QR code open
- On your phone, open the Duo Mobile app and Select + Add
- Select Use QR Code
- Scan the QR Code you opened on your computer
- Select Save on your phone
- Select Continue
- Select “Back to login ->”
- Select Duo push to finish logging in