Popular Services

Submit a ticket to the Support Desk


Duo

Duo Two Factor Authentication is an additional step in security that the University has implemented to help protect your account from falling into the wrong hands.


Service description for the SDSU HPC User Intake Form.


Desktop, laptop, device repair such as hardware and software troubleshooting, and repair.


The Support Desk provides assistance and information on all technology needs.


NVivo is intended to help users organize and analyze non-numerical or unstructured data. The software allows users to classify, sort and arrange information; examine relationships in the data; and combine analysis with linking, shaping, searching and modeling.


The IT Security team conducts security awareness training for all faculty/staff. Every new employee completes the training, and all existing employees must complete the training bi-annually. To supplement that training, we conduct simulated phishing campaigns and provide training to clickers as a part of that campaign. Additionally, our security awareness program provides digital media for social media posts and digital signage.


R

R is a language and environment for statistical computing and graphics.


Student affiliation is determined by Enrollment Services. They provide a list of current eligible students, though a nightly data feed to the system.


SDSU is committed to providing accessible experiences in accordance with the Americans with Disabilities Act (ADA) and other applicable accessibility standards. Whether you are attending a university-sponsored event, engaging with our online resources, or visiting campus, we strive to ensure an accessible experience for all. If you need an accommodation, have questions about accessibility, or encounter an accessibility barrier, please submit a request form.


Microsoft 365 Copilot is a suite of productivity apps and services including Outlook, Word, Excel, Powerpoint and more.


MATLAB is a programming and numeric computing platform used to analyze data, develop algorithms, and create models.


JMP Pro is a data analysis tool that helps you tackle your routine and difficult statistical problems through data visualization and statistical modeling.


Provides faculty, staff and students technologies to enhance teaching and learning experiences in the classroom.


IDS Online/Hybrid Course Design House is a part of IDS services provided to SDSU colleges and departments. One of its primary goal is to facilitate colleges and departments to accomplish double growing online degrees and programs in Image! 2020.


D2L

Desire to Learn (D2L) is the online virtual classroom that is often utilized in SDSU courses.


If you have already been through the onboarding process (form) and need help related to research cyberinfrastructure project (computing, storage, data flow, software, programming), please complete this request, and we will promptly respond to your ticket during regular business hours. After-hours support is best effort (response will most likely occur within 8 hours).


Use this service to report an issue with a system being down, unavailable, or not working and which systems are being affected.